online Academy: leadership

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Leadership training

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Select any 5 for $299 to earn a digital Certificate of Completion, or pay just $69/workshop for the workshops of your choice. Minimum of 6 participants required per training. Contact us to schedule your training today!


Virtual length is typically 60 minutes. Virtual or in-person length may vary based on client need.

Successful Hybrid Work Habits

Trainer: Jackie Welch

As we continue to change and adapt to working both in person and remotely, it is important to establish successful habits that will increase our productivity, and to learn key techniques on how to avoid distractions.

Key Outcomes:

  • Understand the benefits of successful habits

  • Assess your current state habits and what needs to change

  • Build new habits moving forward into your hybrid work environment

Building Resiliency & Stamina

Trainer: Jackie Welch

Everyone has been impacted by the current pandemic and clearly wants to return back to a sense of normalcy. Therefore, we must focus on what we can control and that includes our attitudes and building a spirit of resilience and stamina.

Key Outcomes:

  • Demonstrate a “can do” attitude when faced with change

  • Use practical tools to assess and manage change

  • Build a personal action plan of resiliency

Effective Hybrid Communication

Trainer: Rae Ann Ianniello

You’ve had to adapt quickly to an “office-less” environment, and now a return to work in person. How can you ensure that messages “land” as they should? In this session, you’ll learn proven communication strategies for the remote and the in-person world. how to check-in with your team, use more visual communication, and create a positive culture.

Key Outcomes:

  • Know how to align what you say and what they hear

  • Improve connections by using multiple channels, regular connections, and visual communication

  • Build a warm communication climate and strong team culture

Time & Boundary Management

Trainer: Jackie Welch

Personal time management skills are essential for professional success in any workplace, especially when the physical boundaries between workplace and personal space have merged in the remote work environment. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy activity reacting to crisis after crisis - stress declines and personal productivity soars! These highly effective individuals are able to focus on tasks with greatest impact to them and their organization.

Key Outcomes:

  • Discovery of where your time goes during the day

  • Learning about organizational tools available to clarify boundaries

  • Reviewing effective time management strategies and resources

Managing Time & Maximizing Energy

Trainer: Jackie Welch

Time is the one commodity that is not renewable--how can you use time wisely while maximizing your efficiency? Learn the secrets to self motivation and time management in this workshop.

Key Outcomes:

  • Prioritize the value and order of projects and tasks

  • Identify and eliminate time-wasters

  • Apply techniques to boost energy, focus, and productivity

Effective Presentation Skills

Trainer: Rae Ann Ianniello

Do you want to present more confidently, gain and hold your audience’s attention, and leave a lasting impression? Learn simple strategies for presenting online or in-person in this practical, interactive session. You will learn how to:

Key Outcomes:

  • Overcome nervousness

  • Apply the 6-step formula for powerful presentations

  • Open and close with impact

  • Demonstrate effective delivery skills

Who Does What? Clarifying Roles and Expectations

Trainer: Jackie Welch

“Clarity is like casting light. Clarity allows us to see better and eases the path of understanding.” –Cyrus Panjvani

In today’s demanding environment, roles and processes are quickly changing—and team members are often unsure of what’s expected of them. “Role clarity” is critical for success. In this workshop, you will learn how to:

Key Outcomes:

  • Identify your key purpose and clarify job responsibilities

  • Assess how your role interacts with others

  • Approach your boss or team members with questions or concerns

  • Identify challenges, including level of authority and differences in processes or outcomes

  • Ensure communication about expectations, deadlines, and deliverables

Write Concisely and Edit Ruthlessly

Trainer: Rae Ann Ianniello

"The only kind of writing is rewriting."--Ernest Hemingway

After writing comes editing; how can you write more clearly and concisely? This course will help you to review your documents and eliminate repetition, negative language, and fluff. At the end of this interactive session, you will know how to:

Key Outcomes:

  • Write simply

  • Organize documents logically

  • Edit for clarity and meaning

  • Choose positive over negative phrases

  • Use writing tools and resources to enhance your credibility

What Would You Do? Managing Common Workplace Problems

Trainer: Sandy Benz

Workplace Problems can lead to decreased performance, productivity, job satisfaction, as well as increased stress and staff turnover. In this highly interactive course, we’ll explore a variety of workplace problems and related solutions based on best practices and peer insights. This course will also include a takeaway that provides a standard approach to issue management.

Key Outcomes:

  • Explore workplace problems that impact most leaders and teams

  • Learn a standard process for addressing common yet difficult issues

  • Identify potential solutions to unique or complex problems

  • Create an action plan to begin applying key insights right away

leading teams series

Virtual length is typically 60 minutes. Virtual or in-person length may vary based on client need.

Managing Change & Expectations

Trainer: Rae Ann Ianniello

Now more than ever, you need to adapt to a rapidly changing world. In this webinar, you’ll learn the 8 stages of change and what you could do to manage typical barriers to change.

Key Outcomes:

  • Learn the stages of change and strategies for each

  • Anticipate and remove barriers that slow down change

  • Set (or ask for) clear objectives and expectations

Empowering & Delegating (Skills & Tools)

Trainer: Rae Ann Ianniello

When you delegate tasks, do you share the big picture? Are you clear about the “what”--scope, deadlines, and deliverables, but unclear about the milestones, benefits, and results? In this session, we’ll discuss the challenges of delegation and steps you can take to create a successful partnership with your team.

Key Outcomes:

  • Identify ways to partner with and empower your team

  • Build feedback loops

  • Deliver meaningful recognition

Facilitating Teamwork

Trainer: Jackie Welch

Helping staff adjust between remote and in-person learning requires pivots and adjustments. Since deadlines are still required, teamwork and effective communication is still mission critical.

Key Outcomes:

  • Discuss the current state and what is working

  • Recognize the key elements of effective communication

  • Define what makes an effective team successful

Resiliency & Stamina Building for Leaders

Trainer: Jackie Welch

Building resilience is one of the most important skills for leaders today. Both people and organizations build resilience in one of two ways. Either they go through difficult challenges and come back stronger, or they train for it.

Key Outcomes:

  • Clarity on the preparation required to be resilient before difficult situations arise.

  • Introduction to a framework to increase resilience and enable participants to make intentional choices in the moment.

  • Examination of relevance of the framework in remote work environment.

Leading Successful Teams

Trainer: Jackie Welch

One of the greatest rewards as a manager is to be an effective leader providing support, motivation and leadership to your staff. Therefore, this workshop will provide additional ideas, strategies and resources to help support your team, ensuring continued success.

Key Outcomes:

  • Identify best practices for engagement

  • Analyze things that are working well and build upon gaps

  • Design tools to build upon employee support and motivation

How to Say Anything to Anyone: Managing Critical Conversations

Trainer: Rae Ann Ianniello

Do you get uncomfortable handling challenging or emotionally charged conversations? Instead of avoiding tense situations, would you like to learn proven techniques for getting the best results for all parties involved? In this interactive session, you will learn how:

Key Outcomes:

  • Develop clear goals for your conversation

  • Prepare for a productive conversation

  • Have healthy and respectful discussions

  • Move from conversation to action

Leading Effective Meetings

Trainer: Sandy Benz

Consider for a moment what you dislike most in meetings…and what you like best. Now imagine using that knowledge to lead your own productive meetings. How would you prepare, encourage participation, and handle difficult behaviors? This interactive and fun workshop will provide proven strategies to implement right away.

Key Outcomes:

  • Create a preparation checklist for effective online and in-person meetings

  • Identify methods to facilitate group decision-making and consensus

  • Anticipate and address difficult behaviors

  • Create a self-evaluation for continually improved meetings

Know and Grow Your Team

Trainer: Sandy Benz

During the past year, many teams have returned to the workplace, began using hybrid work arrangements, and are experiencing staff turnover. It’s easy to wonder, “How well do I know my team?” Understanding each other’s work preferences, styles and strengths and contributions is an important part of creating and maintaining high levels of team effectiveness. This course will allow you to explore several ways to know and grow your team – virtually and in person.

Key Outcomes:

  • Assess your own team's most recent changes, needs and opportunities

  • Explore several approaches to getting to know your team

  • Review a variety of resources for growing your team

  • Measure your team's effectiveness on a short- and long-term basis

Leading with Emotional Intelligence

Trainer: Jackie Welch

More than 3,000 studies prove that leaders with high emotional intelligence are more effective, make better decisions, and have greater career success. In this interactive session, you will learn how to boost your emotional intelligence by exploring the topics of self-awareness, self-regulation, motivation, empathy, and social skills.

Key Outcomes:

  • Assess your EI

  • Develop the 4 competencies of EI

  • Manage emotional people and situations

  • Demonstrate empathy

  • Plan a relationship chat

A 60-Minute Crash Course in Giving Feedback

Trainer: Rae Ann Ianniello

How well do you deliver and receive feedback? How can you use feedback to improve your relationships, get your needs met, and grow your skills? In this interactive session, you will learn how to:

Key Outcomes:

  • Deliver specific, helpful, relevant feedback in a positive way

  • Use a toolbelt of techniques for giving and receiving feedback

  • Identify and address ineffective feedback

  • Practice giving supportive and constructive feedback

Like what you see and want something just for your team/organization? We provide customized training, coaching, and leadership academies. Contact us to discuss further.

Leadership Development series

Virtual length is typically 60 minutes. Virtual or in-person length may vary based on client need.

Effective Leadership Communication

Trainer: Rae Ann Ianniello

Is it best to “overcommunicate” ? Which strategies and techniques do you use to ensure effective communication among your team? In this session, you will share your best practices for communicating in a leadership role. You’ll also practice storytelling techniques to enhance your personal style.

Key Outcomes:

  • Learn strategies that work for leaders, and that can work for you

  • Practice simple storytelling techniques

Fostering Engagement & Contribution

Trainer: Jackie Welch

The great gift of teamwork is the ability to collaborate, identify, and utilize the many gifts and talents of your team. Therefore, it is essential to foster and create a safe space enabling engagement where all contributions and individuals feel valued.

Key Outcomes:

  • Recognize the importance of Emotional Intelligence when engaging with others

  • Examine our own attitudes, regarding fostering a spirit of engagement

  • Develop an action plan of engagement moving forward

The Hidden Power of Introverts in the Workplace

Trainer: Agatha Kuczera

People with extroverted personalities are 25% more likely to land higher paying jobs. So, how can you thrive as an introvert in Western work culture? In this session we will uncover the benefits introverts bring to the workplace and how to utilize their strengths for a more cohesive work environment. Introverts- we aren't lonely, we're contemplative!

Key outcomes:

  • Understand the differences between introverted and extroverted personalities

  • Recognize the benefits of hiring introverts

  • Create introvert friendly work environments

  • How to thrive as an introvert in the workplace

Critical Thinking and Decision Making

Trainer: Rae Ann Ianniello

How do you approach business decisions? What is a “good” reason? Mastering the ability to think critically and solve problems is an essential competency in today’s workplace. In this interactive session, you’ll explore ways to improve your critical thinking and problem solving skills.

Key Outcomes:

  • Explore critical thinking methods: listen, probe, empty your bucket

  • Follow a decision-making process

  • Develop and evaluate solutions

  • Structure better arguments to be more convincing

New Supervisors: Common Challenges & Strategies for Success

Trainer: Sandy Benz

Many first-time supervisors face challenges they’ve never experienced before: internal doubts, difficulty letting go, a sense of isolation and hesitancy to ask questions. This session will help you identify resources within your team and tap into them in a way that builds confidence and camaraderie.

Key Outcomes:

  • Assess challenges that new supervisors commonly experience

  • Identify resources already available that tend to be overlooked

  • Learn how to self-evaluate your progress for continued growth

Setting Expectations for Success

Trainer: Jackie Welch

According to a Harvard Business Review article, setting expectations that result in maximum performance is the single weakest skill of most executives. Learn and practice the six steps of expectation setting in this highly interactive session.

Key Outcomes:

  • Distinguish expectations from assumptions

  • Follow the 6-step model

  • Avoid typical mistakes

Project Management

Trainer: Jackie Welch

Project Management is a critical skill to learn for professionals in all types of industries. In addition to "regular" job duties, managers, supervisors and team leaders are often expected to take on extra assignments- and to get that additional job done well, on budget, and on time. This highly interactive workshop introduces the nuts and bolts of project management. You will learn what project management means, the steps required to complete projects on time and on budget, techniques and tools for planning and tracking your project, and methods to keep the team focused and motivated.

Leading by Example

Trainer: Jackie Welch

“A leader leads by example, not by force.” – Sun Tzu

As the driving force of your team, you set the tone, create the vision, and encourage collaboration. In this interactive session, you will learn how to:

Key Outcomes:

  • Set good examples for our team

  • Create and maintain standards

  • Encourage team members both personally and collectively

  • Demonstrate resilience while managing uncertainty

Advanced Coaching Skills for Leaders

Trainer: Jackie Welch

Today’s employees want to be part of something bigger than themselves. Through coaching, leaders can create a sense of belonging and influence motivation within their teams.

Key Outcomes:

  • Plan for success: purpose, time, place, and desired outcomes

  • Observe and evaluate before providing supportive or constructive feedback

  • Use 4 proven methods to improve your interactions

Collaborative Leadership

Trainer: Sandy Benz

Collaborative leaders know how develop team members to contribute toward team and organizational goals and value the ideas and opinions of others. This leads to more innovation, efficient processes, increased success and improved communication. This session will provide insights and practical tools for developing yourself as a collaborative leader.

Key Outcomes:

  • Understand key leadership traits to creating a collaborative environment

  • Explore seven ways to build collaborative leadership

  • Learn how to listen and learn from your team members

  • Use online and in-person tools to solicit ideas and build consensus

Like what you see and want something just for your team/organization? We provide customized training, coaching, and leadership academies. Contact us to discuss further.

Live-online Trainers

Jackie Welch


Jackie Welch, CPCC

Jackie Welch, Certified Coach, Facilitator and Trainer has a diverse leadership background with 25+ years of corporate experience driving business results, embracing culture change, and working in collaboration with other teams to deliver exceptional customer satisfaction. She is an experienced workshop facilitator working with organizations to identify potential gaps and implement solutions. Jackie is also a member of the ICF (International Coaching Federation) and has also completed her required studies in Learning & Development in the area of Instructional Design and Delivery. Her Credentials consist of: DDI Certified Facilitator, Instructional Design, Certified Coach, CPCC and Minority Business Owner (MWBE).


Sandy Benz

Sandy Benz is deeply passionate about the people side of organizational change — with expertise in leader and team development, employee engagement, change and transition management and emotional intelligence. Her 20-year career in organizational development has involved coaching, consulting and facilitating leaders to adjust one’s mindsets, behaviors and outcomes particularly in the areas of interpersonal dynamics. Clients have described her approaches as engaging, proactive and results oriented. With a Master’s degree in Adult Education, Sandy is a Board Certified Coach (BCC), Certified Executive Coach (CEC), ProSci© Change Practitioner, Genos© Emotional Intelligence Practitioner, and a Situational Mindsets© Facilitator. She is also Certified in The Six Types of Working Genius.

Rae Ann Ianniello

Rae Ann

Rae Ann Ianniello, M.A.

With over 25 years in leadership roles, Rae Ann Ianniello helps organizations to achieve strategic goals through workplace solutions. With a unique blend of academic and corporate experience, she has managed a variety of programs and projects related to employee development, process improvement, and organizational success. With a focus on practical applications, Rae Ann has delivered traditional, hybrid, and online training to numerous organizations, including high-tech, start-ups, profits and non-profits, large and small businesses, and government agencies. In addition, she has developed over 100 workshops and trained more than 5,000 employees on topics such as Leadership Development, Human Resource Management, Communication, Conflict Management, Negotiation Strategies, and more. Besides a master’s degree in Communication Studies, two teaching credentials, and a certificate in Human Resources Management, Rae Ann holds a Master Trainer certificate from NUMMI (Toyota affiliate). A dynamic, hands-on instructor, she delivers training that is interactive, valuable, and fun.

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